We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Producto tal cual descrito. No son perfectos pero por este precio son un excelente regalo. Me han llegado en perfecto estado pero sí es cierto que las colas son delicadas y podrían dañarse en el envío en mi caso han llegado perfectas.
Muy buen producto, aunque las figuras vienen un poco descoloridas y la cola de la libélula vino rota. Buen embalaje sin embargo
MY KIDS LOVE THEM!
Great item!!
excelentes figuras! todo muy bien embalado, lo unico malo es que llego en casi un mes..pero todo ok
Produit géniale rien a dire
good
super contente, belle réalisation et bonne qualité
Venía muy bien embalado, llegó muy rápido en menos de un mes, las figuras muy bellas simplemente lo recomiendo mucho, muy buen vendedor.
약간의 도색미스 배송은 2주넘게걸림ㅎㅎ그래도 모아노니 이뻐요
Excellent quality at a great price. The package arrived without any issue. I'm really happy with my purchase.
Все хорошо , но шли очень долго.
Belles figurines malgré quelques taches de couleurs
The product is supremely nice. The shipping was so fast. The packing is good too. I almost cried when I saw the product. Highly recommended
I am contented with regards to the quality and cost :)
A small piece was broken off the 7 tails, but is quite fixable with glue. 2 tails is not as blue as photo but still very satisfied with the quality and low price of this product! Fast shipping too!
Amazingly fast shipping and I could not be happy with the details on the figures.
Completamente satisfecho con los productos!!!
very accurate and fast shipping.